A predictive collection dialer is a system which is computerized that dials batches of telephone numbers automatically connecting with the agents looking after sales or other campaigns. Call centers widely use collection predictive dialers.

Predictive collection dialers are designed and developed from the auto dialer. The auto dialer only dials telephone numbers automatically for call center agents who are waiting for a call. Using a variety of algorithms the predictive dialer predicts both agent’s availability and answers of called party, adjusting the calling process to the number of agents it anticipates or predicts will be available when the calls are answered.

The answers to the calls are monitored by predictive collection dialer, finding how the calls made by it are answered. It discards, engaged numbers, disconnected lines, unanswered calls, answering machines and similar services which are automated. The calls are connected that are answered by people to sales representatives.

A predictive dialer can increase the time spend by an agent on communication. The system is designed for low quality lists and more number of agents, because a high rate of contact rate can make the system overwhelm.

Predictive collection dialer systems widely used by telemarketing companies who are in business of calling the consumer because it gives their sales representatives to have more contact time with customer.

Predictive dialers are being used more commonly as a easy and quick way to make all sorts of calls automated otherwise that are made by a call center manually.