Hosted predictive dialers - Voip predictive dialers - Web Based predictive dialers
the design of predictive marker maximizes the performance for telesales campaigns, telemarketing. The marker predictive Hermes Eagle integrates a recorder, tool scripts, and a native CTI IVR. Multilane, the predictive marker supports video calls.

With a predictive marker you will benefit from the management of time zones, a powerful management of campaigns and outbound call blending, the detection of voice mailboxes of mobile phones over the management of a "Do not call list" , The automatic communication of different messages for each call to the answering machines, the recording of conversations by campaign, by type of contacts, the quota management, recycling automatic call list, of sending SMS, faxes and emails, the real-time monitoring of its members of their lists and the cost of its operations, to listen remotely from a mobile phone or via Web. These features ensure the high efficiency of predictive marker Eagle. The predictive marker Hermes Eagle has multiple connections to the applications and CRM market and an open architecture (Web Services, IP socket.) which will facilitate its integration with proprietary applications.

Based on an experience of over 10 years, the predictive marker is the essential component for Contact Centers to manage outbound telesales campaigns, telemarketing, Predictive Dialing marker, recoveries and loyalty of customers. The marker of outgoing calls has 5 different ways of marking to meet the specific needs of each of their campaigns. Each campaign is separate from the rest of campaigns, so you can define criteria to apply to the individual call lists. For example: number of tones, number of attempted calls, script Associated hours of service, planning to call in terms of time zones or segments ... All criteria are completely customizable and modifiable in real time.